Suspend and Remove Agents

You can at any time:

• temporarily suspend an agent;
• permanently delete an agent.

Suspending an Agent

You can temporarily suspend an agent, for example, to adjust its configuration or interface and then start it again.

After an agent is suspended:

• the chat widget on your website will stop being displayed;
• API requests to the agent will return a 400 error.

When an agent is suspended, the service is billed as usual. The monthly billing date will not change.

To suspend an agent:

1. Go to the AI Agents section.
2. Hover over the required agent and click the pause icon.
3. Confirm suspending the agent.

Alternatively, open the agent and click the pause icon in the top-right corner.

Resuming an Agent

To start the agent again after it has been suspended:

1. Go to the AI Agents section.
2. Hover over the required agent and click the start icon.

Alternatively, open the agent and click the start icon in the top-right corner.

Deleting an Agent

If the agent is no longer needed, you can permanently delete it. This action cannot be undone.

Knowledge bases connected to the agent will not be deleted. If you no longer need them, you can remove them manually on the Knowledge Bases tab. 

To delete an agent:

1. Go to the AI Agents section.
2. Hover over the required agent, click the three-dot menu on the right, and select Delete.
3. Confirm the action.

Alternatively, open the agent and click the delete icon in the top-right corner.