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Frequently
Asked Questions

Hostman Cloud

VPS Hosting

What is VPS hosting, and how does it differ from other hosting options?

VPS stands for a virtual private server. In VPS hosting, several dozen users are located on one server, which is called a hypervisor. The server itself is divided into parts - virtual machines, to which the hypervisor allocates a certain amount of resources: random access memory (RAM), processor power (CPU), and a dedicated IP address.

 

VPS hosting offers a balanced combination of price, performance, and security. It is particularly suitable for companies with moderate traffic volumes that exceed the capacity of shared hosting plans but do not require the resources of a dedicated server.

You can also try other Hostman's VPS solutions, such as US VPS hosting, VPS for rent, VPS for sale or Linux VPS.

What are the advantages of choosing VPS server hosting for my website or application?

Having a Virtual Private Server frees you from having to monitor your hard drives, RAM, and CPU. VPSs can be used to host a wide variety of relatively large web applications. However, if you plan to create more elaborate designs, implement sophisticated non-web solutions, build an infrastructure with a private network, or work directly with hardware components, we recommend choosing a dedicated server.

What resources are included in a typical VPS server hosting plan?

At Hostman, our VPS hosting plans are built for high-performance, offering a range of options to suit different needs. Our plans start from 1 x 3.2 GHz CPU, 1 GB RAM, and 25 GB NVME, and go up to 8 x 3.2 GHz CPU, 16 GB RAM, and 320 GB NVME, ensuring your website or application runs smoothly and efficiently.

Can I customize my VPS server configuration to suit my specific needs?

You can easily configure your server by adding resources directly to the control panel. And if you need to switch to lower-tier plans, you can rely on Hostman support — our specialists will handle everything for you.

How is security managed in VPS server hosting environments?

We incorporate security testing into the software development process and participate in a bug bounty program to maintain the highest level of security on the cloud servers.

What level of technical expertise is required to manage a VPS server?

To administer a Hostman VPS server, you don't need any technical knowledge. We provide a user-friendly control panel to make the procedure easier. Furthermore, our professional support team is accessible to assist you with any problems or inquiries you might have.

Can I upgrade or downgrade my VPS server hosting plan as my needs change?

Certainly! You can easily adjust your Hostman cloud VPS resources whenever necessary. The intuitive console facilitates rapid changes to suit your evolving requirements with just a few clicks. When you scale up, you increase the CPU, RAM, and storage of your VPS to manage more traffic, heavier workloads, or extra applications. Scaling down, on the other hand, involves reducing your resources to cut costs and ensure you're only paying for what you truly need.

How does customer support work for VPS server hosting customers?

We provide round-the-clock customer support to help users with server setup, configuration, and ongoing management. Our support features include live chat, email, WhatsApp, and a comprehensive knowledge base with tutorials and documentation for easy setup. Whether you contact our skilled support team or utilize our community tutorials, you'll find all the help you need to manage your VPS effectively.

What backup and recovery options are available with VPS server hosting plans?

You can schedule automatic backups with Hostman at specified times, and take snapshots of your entire VPS to capture its current state, which can be restored if needed. Once set up, you can rest assured that your data is secure, effectively allowing you to 'set it and forget it.

Managed Databases

What is a managed database, and why should I consider using one?

Cloud managed database is the ideal solution for storing and managing data. A cloud-based DB helps companies and development teams save time and resources on database administration and maintenance — all of which are taken care of by the Hostman experts.

How does Hostman's managed database service work, and what database systems do you support?

Hostman utilizes cutting-edge high-performance servers and disks to eliminate any risk of data loss. We guarantee 99.99% availability according to the SLA.
Hostman works with all popular DBMSs, and both you and your developers can seamlessly utilize our solutions:

  • MySQL: The most popular relational DBMS from Oracle. Developed under an open-source model.
  • PostgreSQL: An object-relational database management system supported by most UNIX platforms.
  • Redis: A high-performance DBMS that operates on a "key-value" model. Actively used for caching.
  • MongoDB: A classic DBMS oriented towards document storage and supporting JSON queries.
  • Apache Kafka: A message processing system known for its high speed and low latency. Developed under an open-source model.
  • OpenSearch: A system of search and analytics resources for monitoring applications and event logs.
  • ClickHouse: A columnar analytical DBMS that supports queries to a large array of structured data in real-time mode.
  • RabbitMQ: A message broker that implements the Advanced Message Queuing Protocol (AMQP)
Can I easily scale my database resources with Hostman's managed databases?

You can easily add as many resources as needed directly in the administration panel: increase or decrease the number of cores, and expand the disk space. This will not only support a growing project with a robust database but also save resources: you'll only pay for what you actually use. To reduce disk space, create a new database for migration

Do you offer automated backup and recovery options for managed databases?

Hostman will take care of automatic backup and restoration of sensitive data — just select this service in the control panel. You can create backups manually or automatically on a schedule

What level of performance can I expect from Hostman's managed database solutions?

Hostman will provide your solution with dedicated resources from high-performance servers. This ensures that your project will have access to the database at maximum speed, without delays due to processing other requests. All the resources you choose within the plan will be exclusively yours!

Is there a minimum commitment period or can I use the service on a pay-as-you-go basis?

Use cloud data on a pay-as-you-go model: with no hidden conditions, restrictions, or penalties. With Hostman, it's easy to pay for the resources you need and avoid overpaying

How does pricing work for Hostman's managed databases, and are there any hidden fees?

Choose a plan in the panel and pay for the resources you consume. The tariff depends solely on the pre-selected option (type and power of the processor, memory capacity). Hostman has no hidden conditions or requirements for a minimum budget or payment term. You can always opt out and migrate to another service if you wish

Can I migrate my existing databases to Hostman's managed database service, and what's the process like?

Effortlessly deploy your current database dump in the Hostman cloud using the control panel or API. You can do this yourself or seek support from our specialists — they will assist you free of charge

What level of technical support and assistance does Hostman provide for managed databases?

The Hostman team consists of experienced administrators and developers. You will always receive the support you expect. We are available 24/7 via chat, email, and phone — and we respond within minutes

Are there specific use cases or industries where Hostman's managed databases excel?

Hostman is well-suited for any solutions that require fast and high-performance cloud databases, from financial services and gaming to personal data storage

MySQL

What is MySQL in the cloud and how does it differ from traditional installations?

MySQL in the cloud is a familiar DBMS, which is chosen due to its API for all popular development languages and broad support for popular CMS. However, unlike traditional MySQL, a cloud database solution allows you to save resources on hardware, database setup and administration — in Hostman all this is already done.

How do I get started with MySQL on your cloud service?

After registering in the Hostman control panel, you will be able to create and launch a DBMS in a few clicks. No special knowledge is required for this.

Which versions of MySQL are supported on your cloud platform?

We support the most widely used and stable versions: MySQL 5.7 and MySQL 8.

What are the performance characteristics of MySQL in the cloud, including allocated resources and data access speed?

Our MySQL databases (all other DBMS as well) run only on the most high-performance server hardware: Intel and AMD processors of the latest generations and ultra-fast NVMe disks. Data exchange speed — from 100 to 200 megabit per second. In a private network — up to 1 gigabit.

How is the security of MySQL ensured on your cloud service, including data encryption and authentication mechanisms?

We provide 99.9% SLA reliability. We place servers exclusively in the most reliable Tier IV data centers that meet all international security standards:

  • ISO: data center design standards,
  • PCI DSS: payment data processing standards,
  • GDPR: European Union standards for the protection of personal data.

In addition, only authorized professionals (or only you) can access your database. Access can be easily revoked if the specialist's role changes. User management takes place directly in the modern Hostman control panel.

What database management tools are available for MySQL on your cloud platform?

You can use any familiar web interfaces for database management: Adminer, phpMyAdmin, etc. But it is most convenient to do it directly in the Hostman control panel. But it is most convenient to do it right in the Hostman control panel.

In the Hostman control panel you can:

  • track load and resource consumption graphs,
  • add users and manage their access rights,
  • customize editing settings,
  • connect extensions and increase the functionality of the database,
  • create backups, manage IP addresses, change the tariff and so on.
Can I scale resources for my MySQL database, and if so, what options are available?

Add resources with ease right in the control panel (and always pay for them on an hourly basis). Hostman will provide as much capacity as you need. In order to reduce your resource consumption, contact our friendly support staff — we will handle everything promptly.

Cloud Servers

Which operating systems are supported on your cloud servers?

Choose popular server operating systems and deploy them in one click: from Ubuntu to CentOS. Licensed operating systems are available directly in the control panel.

How can I get started with a cloud server? Is there a straightforward registration process?

Register with Hostman and choose the tariff that suits your needs and requirements. You can always add processing power and purchase additional services if needed.

You don't need a development team to start shared hosting - you'll do everything yourself in a convenient control panel. Even a person with no technical background can easily work with it.

What is the minimum and maximum resource allocation (CPU, RAM, storage) available for cloud servers?

The starter package includes a 1×1.28 GHz 1-core CPU, 1 GB RAM, 15 GB fast MVNe SSD, dedicated IP address and 200 Mbps. For demanding users, go for a powerful 8×3.3 GHz server, 16 GB RAM, 160 GB fast MVNe SSD, dedicated IP address and 200 Mbps. Alternatively, you can always get an incredibly powerful server by configuring it yourself.

What scaling options are available for cloud servers?

You can easily add power, bandwidth, and channel width with just a few clicks directly in the control panel. With Hostman, you can enhance all the important characteristics of your server with hourly billing.

How much does a cloud server cost, and what is the pricing structure like?

Add capacity, bandwidth and channel width with a few clicks right in the control panel. With Hostman, you can improve all important features of your server - with hourly billing.

Is there a trial or testing period available for cloud servers before purchasing?

Contact the friendly Hostman support team, and they will offer you comfortable conditions for test-driving our cloud server — and will transfer your current projects to the cloud for free.

What security measures and data protection are in place for cloud servers?

Cloud servers are hosted in a Tier III data center with a high level of reliability. Hostman guarantees 99.99% availability according to the SLA, with downtime not exceeding 52 minutes per year. Additionally, data is backed up for extra security, and the communication channel is protected against DDoS attacks.

What level of support is provided for cloud servers?

Hostman support is always available, 7 days a week, around the clock. We respond to phone calls within a minute and chat inquiries within 15 minutes. Your questions will always be handled by knowledgeable staff with sufficient authority and technical background.

Can I install my own software on a cloud server?

Yes, absolutely! You can deploy any software, operating systems, and images you desire on your server. Everything is ready for self-configuration.

What backup and data recovery methods are available for cloud servers?

Hostman takes care of the security of your data and backs up important information. Additionally, you can utilize the automatic backup service for extra safety and reliability.

Is there a guaranteed Service Level Agreement (SLA) for cloud server availability?

Hostman guarantees a 99.99% level of virtual server availability according to the SLA (Service Level Agreement).

Which data center locations are available for hosting cloud servers?

Our servers are located in a modern Tier III data center in the European Union and the United States.

Can I create and manage multiple cloud servers under a single account?

Certainly, you can launch multiple cloud servers and other services (such as managed database or vps server) within a single account.

What is the deployment time for cloud servers after ordering?

With Hostman, you'll get a service that is easy and quick to manage on your own. New cloud servers can be launched almost instantly from the control panel, and the necessary software can be installed within minutes.

What monitoring and notification capabilities are offered for cloud servers?

Hostman specialists monitor the technical condition of servers and software around the clock. You won't have to worry about server availability — it will simply work, always.

VPS For Rent

What is VPS hosting for rent?

VPS hosting for rent refers to the service of leasing virtual private servers from a hosting provider. Users can rent these servers to host their websites, applications, or other online projects.

Hostman offers VPS servers across the USA, the Netherlands, as well as other countries. 

How does VPS hosting for rent work?

VPS hosting providers offer virtual servers on a rental basis, allowing users to access and use the resources of these servers for a specified period. Users pay a monthly or yearly fee for the rental service.

What are the advantages of renting a VPS?

Renting a VPS offers flexibility, scalability, and control over server resources. Users can customize their server configurations, install software, and scale resources up or down based on their needs.

Is renting a VPS suitable for businesses of all sizes?

Yes, VPS hosting for rent is suitable for businesses of all sizes, from startups to enterprises. It provides the resources and capabilities needed to host websites, applications, and online services efficiently.

Can I upgrade or downgrade my VPS rental plan?

Yes, most VPS hosting providers offer flexible plans that allow users to upgrade or downgrade their server resources as needed. Users can adjust their plans to accommodate changes in website traffic, storage requirements, or other factors.

What support options are available for VPS rental customers?

VPS hosting providers typically offer 24/7 customer support to assist users with server setup, configuration, and maintenance. Support options may include live chat, email, WhatsApp support, and knowledge base resources.

Can I install custom software and applications on my rented VPS?

Yes, users have full root access to their rented VPS servers, allowing them to install and configure custom software and applications according to their specific requirements.

Is VPS hosting for rent suitable for hosting multiple websites or applications?

Yes, VPS hosting for rent can accommodate multiple websites or applications on a single virtual server. Users can partition server resources and configure separate environments for each website or application hosted on the VPS.

How do I get started with renting a VPS?

To get started with renting a VPS, choose a reputable hosting provider, select a suitable plan based on your requirements, and follow the provider's instructions for setting up and configuring your virtual server.

Storage

What is S3 storage and how does it work?

Scalable object storage is made possible with S3 (Simple Storage Service), which lets you store and retrieve any volume of data at any time. It works by storing data as objects in resources known as buckets, which you can control online.

How do I set up S3 storage on Hostman?

Setting up S3 storage on Hostman is simple. Sign up for an account, navigate to the S3 Storage section, create a new private or public bucket, choose the storage size, and start uploading your data. Our user-friendly web interface guides you through each step.

What are the benefits of using Hostman's S3 storage?

Hostman's S3 storage offers benefits such as cost-effectiveness, high availability, private and public buckets, custom domains, free SSL certificates, seamless scalability, and a user-friendly web interface. Additionally, there are no data transfer fees, and you receive free technical support.

How secure is Hostman's S3 storage?

Hostman's S3 storage is highly secure, with encryption at rest and in transit, multi-factor authentication, and regular security audits to ensure your data is protected against unauthorized access and breaches.

Can I easily scale my S3 storage with Hostman?

Sure! You can easily scale your S3 storage with Hostman. Our scalable storage solutions allow you to expand your storage capacity seamlessly, accommodating any size of data from gigabytes to petabytes without interruption.

How do I manage my S3 storage on Hostman?

You can manage your S3 storage on Hostman through our intuitive and user-friendly web interface. It allows you to create, configure, and monitor your storage buckets easily.

What are the costs associated with Hostman's S3 storage?

Hostman's S3 storage prices start at just $1 for 10 GB. Our most popular configuration, 250 GB, costs only $4, which is lower than the prices offered by leading market providers. Additionally, Hostman offers free bandwidth, ensuring there are no extra charges for data transfer.

How do I transfer data to and from Hostman's S3 storage?

It's easy! You can transfer data to and from Hostman's S3 storage using our web interface, which supports bulk uploads and downloads. You can also use compatible tools and software for data transfer.

Does Hostman's S3 storage support data redundancy and backup?

Of course. To guarantee maximum availability and durability, your data is redundantly stored in several places.

What customer support options are available for Hostman's S3 storage?

Hostman offers comprehensive technical support, including 24/7 customer service, live chat support, WhatsApp support, and detailed documentation to ensure you have all the resources you need.

Can I use Hostman's S3 storage for hosting static websites?

Absolutely,  Hostman provides a reliable and cost-effective hosting solution, saving you on server rental costs.

How does Hostman's S3 storage handle data retrieval and access times?

Hostman’s S3 storage is optimized for fast and efficient data retrieval, ensuring minimal latency and quick access to your files. Depending on your storage class, you can choose between different access speeds. For frequently accessed data, Hostman provides standard storage with immediate access, offering high throughput for both read and write operations. For archived or less frequently used data, the retrieval time may be slightly longer, but the system ensures that all requests are processed promptly and efficiently. Our storage architecture is designed to handle high volumes of requests without compromising on performance, making Hostman S3 ideal for a wide range of applications from backups to web hosting.

Are there any limits to the amount of data I can store in Hostman's S3 storage?

No, there are no strict limits to the amount of data you can store with Hostman's S3 storage. You can scale your storage seamlessly, from gigabytes to petabytes, to meet your needs.

Where is Hostman S3 Object Storage available?

Hostman S3 Object Storage is currently available in New York. 

PostgreSQL Cloud Hosting

What is PostgreSQL in the context of your cloud service, and how does it differ from other database solutions?

PostgreSQL is one of the most popular databases in the world, due to its open source code and wide community support. It is considered a "combine" that is suitable for both small projects and highly loaded systems.

PostgreSQL also works well in the cloud — on Hostman's advanced hardware.

How can I set up and start using PostgreSQL on your cloud platform?

Run your cloud DBMS directly from the Hostman control panel. You won't need to invest in server infrastructure or hire specialists. You can create and configure the database yourself, and Hostman specialists will help you with data migration.

Which versions of PostgreSQL are supported, and do you have plans for future updates?

We support the most widely used and stable versions of PostgreSQL 13, 14, 15 and 16.

How is the security of PostgreSQL ensured, and what encryption and authentication measures are in place?

First, we provide 99.9% SLA reliability and place servers exclusively in the most reliable Tier IV data centers that meet all international security standards:

ISO: standards for data center design,

PCI DSS: payment data processing standards,

GDPR: European Union standards for personal data protection.

Secondly, like all Hostman cloud solutions, databases are protected from unauthorized access — only your authorized employees and specialists can work with them. User management takes place directly in the modern Hostman control panel — no additional web interfaces are needed.

In addition, PostgreSQL itself has a built-in MVCC parallel access control system. Each user receives a snapshot — a "snapshot" of the database, in which changes are made. Only after the transaction is committed, they are transferred to the original database. While a person makes changes, they are not visible to other users.

What tools are available for managing PostgreSQL databases on your platform?

You can use any familiar web interfaces for database management by Adminer. But it is most convenient to do it directly in the Hostman control panel.

In the Hostman control panel you can:

- Monitor load and resource consumption schedules,

- add users and manage their access rights,

- customize editing parameters,

- connect extensions and increase the functionality of the database,

- create backups, manage IP addresses, change tariffs and so on.

Can I scale resources for my PostgreSQL database, and what scaling options are provided?

Hostman will provide your project with the resources it needs — easily add power and capacity to your cloud database, right in your control panel. The Hostman support team can help you reduce resources.

How does your cloud service handle backup and recovery for PostgreSQL databases?

You can create database backups directly in the Hostman control panel: manually at any time or enable automatic backups once a day, once a week or once a month.

How does your support team assist with PostgreSQL-related issues and troubleshooting?

Hostman's fast, professional, and friendly support is always on call. We respond in just a few minutes and immediately start resolving your issues—no tedious line waits, escalations, or support tiers. You can reach us anytime via live chat, email, or even WhatsApp, with our specialists available 24/7 to assist you.

App Platform

How does PaaS differ from other cloud service models?

With PaaS (Platform as a Service), technical teams receive a ready-to-use cloud platform for developing, testing, and deploying applications. This includes everything from simple cloud-based programs to industrial-grade systems.

What kind of applications are suitable for deployment on a PaaS?

PaaS solutions can accommodate all modern web applications, including websites, marketplaces, bots, and AI solutions.

Can I integrate my existing development tools with your PaaS?

Indeed, with ease, especially if you develop it using one of the modern environments. Hostman's PaaS solution supports all popular programming languages, from JavaScript to PHP. Migrating to PaaS does not require significant resources but brings numerous benefits.

How secure is the infrastructure supporting your PaaS services?

Despite the fact that distributed teams can collaborate on development, deployment, and testing with PaaS, access to code and data is limited to authorized developers designated by you. Platform as a Service is just as secure a solution as cloud databases, ensuring the protection of your applications and data.

Does your PaaS offer scalability options for growing businesses?

With Hostman, you can pay only for the resources you consume, thanks to hourly billing. If you need additional resources, you can easily add computational power directly from the Hostman control panel. This flexibility allows you to scale your resources according to your needs and optimize costs effectively.

How does your App Platform simplify the deployment process?

PaaS enables the release of more flexible products and provides developers with greater freedom. At the same time, it relieves programmers from the burden of managing network and IT infrastructure. By abstracting away the underlying infrastructure complexities, PaaS allows developers to focus on application development and innovation, leading to increased productivity and faster time-to-market for their products.

What programming languages and frameworks are supported on your App Platform?

Hostman supports all modern development languages, including Angular, Vue, and Node.js for frontend development. It also provides support for a wide range of backend languages, from PHP to Scala, allowing developers to work with their preferred programming languages and frameworks. This flexibility enables developers to build applications using the tools they are most comfortable with.

Can I easily customize and configure my app within your platform?

Absolutely! With Hostman's PaaS solutions, you can easily work with your applications—configure, debug, and update them. This is why the PaaS model is so popular among developers—it provides a convenient and efficient way to manage and maintain applications without the need for extensive infrastructure management.

General

What is Hostman used for, and what services do you offer?

Hostman is a cloud platform where developers and tech teams can host their solutions: websites, e-commerce stores, web services, applications, games, and more. With Hostman, you have the freedom to choose services, reserve as many resources as you need, and manage them through a user-friendly interface.

Currently, we offer ready-to-go solutions for launching cloud servers and databases, as well as a platform for testing any applications.

 

  • Cloud Servers. Your dedicated computing resources on servers in Poland and the Netherlands. Soon, we'll also be in the USA, Singapore, Egypt, and Nigeria. We offer 25+ ready-made setups with pre-installed environments and software for analytics systems, gaming, e-commerce, streaming, and websites of any complexity.

  • Cloud Databases. Instant setup for any popular database management system (DBMS), including MySQL, PostgreSQL, MongoDB, Redis, Apache Kafka, and OpenSearch.

  • Apps. Connect your Github, Gitlab, or Bitbucket and test your websites, services, and applications. No matter the framework - React, Angular, Vue, Next.js, Ember, etc. - chances are, we support it on our app platform.

Can I have confidence in Hostman to handle my sensitive data and cloud-based applications?

Your data's security is our top priority. Only you will have access to whatever you host with Hostman.

Additionally, we house our servers in Tier IV data centers, representing the pinnacle of reliability available today. Furthermore, all data centers comply with international standards: 

  • ISO: Data center design standards

  • PCI DSS: Payment data processing standards

  • GDPR: EU standards for personal data protection

What are the benefits of using Hostman as my cloud service provider?

User-Friendly. With Hostman, you're in control. Manage your services, infrastructure, and pricing structures all within an intuitive dashboard. Cloud computing has never been this convenient.

 

Great Uptime: Experience peace of mind with 99.99% SLA uptime. Your projects stay live, with no interruptions or unpleasant surprises.

 

Around-the-Clock Support. Our experts are ready to assist and consult at any hour. Encountered a hurdle that requires our intervention? Please don't hesitate to reach out. We're here to help you through every step of the process.

 

How does pricing work for your cloud services?

At Hostman, you pay only for the resources you genuinely use, down to the hour. No hidden fees, no restrictions.

Pricing starts as low as $4 per month, providing you with a single-core processor at 3.2 GHz, 1 GB of RAM, and 25 GB of persistent storage. On the higher end, we offer plans up to $75 per month, which gives you access to 8 cores, 16 GB of RAM, and 320 GB of persistent storage.

For a detailed look at all our pricing tiers, please refer to our comprehensive pricing page.

Do you provide 24/7 customer support for any issues or inquiries?

Yes, our technical specialists are available 24/7, providing continuous support via chat, email, phone, and WhatsApp. We strive to respond to inquiries within minutes, ensuring you're never left stranded. Feel free to reach out for any issue — we're here to assist.

Can I easily scale my resources with Hostman's cloud services?

With Hostman, you can scale your servers instantly and effortlessly, allowing for configuration upsizing or downsizing, and bandwidth adjustments.

Please note: While server disk space can technically only be increased, you have the flexibility to create a new server with less disk space at any time, transfer your project, and delete the old server.

What security measures do you have in place to protect my data in the cloud?

Hostman ensures 99.99% reliability per SLA, guaranteeing server downtime of no more than 52 minutes over a year. Additionally, we house our servers exclusively in Tier IV data centers, which comply with all international security standards.

 

How can I get started with Hostman's cloud services for my business?

Just sign up and select the solution that fits your needs. We have ready-made setups for almost any project: a vast marketplace for ordering servers with pre-installed software, set plans, a flexible configurator, and even resources for custom requests.

If you need any assistance, reach out to our support team. Our specialists are always happy to help, advise on the right solution, and migrate your services to the cloud — for free.

Do you have questions,
comments, or concerns?

Our professionals are available to assist you at any moment,
whether you need help or are just unsure of where to start.
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