Suspend and Remove Agents

You can at any time:

• temporarily suspend an agent;
• permanently delete an agent.

Suspending an Agent

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You can temporarily suspend an agent, for example, to adjust its configuration or interface and then start it again.

After an agent is suspended:

• the chat widget on your website will stop being displayed;
• API requests to the agent will return a 400 error.

To suspend an agent:

1. Go to the AI Services → Agents section.
2. Hover over the required agent and click the pause icon.
3. Confirm suspending the agent.

Alternatively, open the agent and click the pause icon in the top-right corner.

Resuming an Agent

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To start the agent again after it has been suspended:

1. Go to the AI Services → Agents section.
2. Hover over the required agent and click the start icon.

Alternatively, open the agent and click the start icon in the top-right corner.

Deleting an Agent

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If the agent is no longer needed, you can permanently delete it. This action cannot be undone.

To delete an agent:

1. Go to the AI Services → Agents section.
2. Hover over the required agent, click the three-dot menu on the right, and select Delete.
3. Confirm the action.

Alternatively, open the agent and click the delete icon in the top-right corner.