Access Management

You can manage access to your Hostman account by creating additional panel users and assigning them the necessary permissions and access levels.

This allows you to distribute access among different employees or even teams working on various projects, ensuring convenience and the security of your data.

An additional user can have full access to the entire account or limited access only to specific projects or resources, depending on your settings.

For example, you can grant:

• the accountant access to payments and documents,
• the development team access to the specific project they are working on,
• the network administrator access to network and IP address management, and so on.

IAM Features

When setting up access for additional users, there are certain nuances to consider. Below, we explain them in more detail.

Access Combinations

Some parts of the control panel are closely linked with specific types of services (for example, SSH keys are tied to cloud servers).

When the account owner grants access to a section that has related functionality, the user will automatically receive the same level of access to those related features.

All access combinations are listed below:

Servers:

• Cloud Servers
• SSH Keys
• Images
• Private Networks
• Firewall
• Public IPs

Databases:

• Databases
• Private Networks
• Firewall
• Public IPs

Balancers:

• Load Balancers
• Private Networks
• Firewall
• Public IPs

Networks:

• Private Networks
• Firewall
• Public IPs

Domains:

• Domains
• Domain Administrators

Access to the Finances section is always granted for the entire account. Even if a user is limited to specific projects, the Billing section will show all account services.

Available to All Users

Each additional user can:

• Enable or disable dark mode
• Access the API section

Any token issued by an additional user will have the same permissions as the user themselves. 

Available to Account Owner Only

The following sections and options are always available only to the account owner:

• Notifications
• Users
• Feedback
• News
• Referral Program
• Project Management (creating, deleting projects, and moving services between projects)

"Read Only" Access

It’s important to note that the "Read Only" permission allows a user to see all information in a section, including passwords.

For example, a user with "Read Only" access to the Databases and Cloud Servers sections won’t be able to create or delete servers or databases in the panel, but they can still retrieve access credentials and connect via standard methods (e.g., SSH).

Creating Services Without Access to Finances

Users with "Management" access to a specific section can create new services in that section, even if they cannot access the Finances section or view the balance.

If the account balance is sufficient, the service will be successfully created.

Access to the Support Section

You can grant an additional user access to the Support section. Available access levels:

• Management – User can view and create tickets.
• Read Only – User can view open and closed tickets.
• No Access – User cannot access the Support section.

A user with "Read Only" or "Management" access will see all tickets (open and closed) created by any users in the account, including those by the account owner.

When an additional user contacts support, we take into account their permissions for the related section:

• Management – The support team can perform all actions available except deletions, which must be done by the user themselves.
• Read Only – The support team cannot take action without approval from the account owner. In this case, additional verification or forwarding the request to the account owner will be required.
• No Access – No service information will be disclosed. Resolving the issue will require user verification as the account owner or direct contact from the owner.

Restrictions

• Transferring a server between accounts – Only the owner can make this request.
• Deletion and restoration from backups – Must be performed by the user/owner themselves.
• Configuring additional users – Available only to the account owner.
• Access issues – If an additional user has trouble accessing the account or certain sections, they must contact the account owner directly to resolve the issue.

User Management

You can create additional account users and manage their settings.

Creating a User

To create a new user for your account, go to Account Settings → Users and click Create. Fill in the required fields.

User Information

• Name — Enter the user's name, for example: Mary Smith or Development Team. The name will be visible in both your panel and the user's panel.
• Email — Provide a valid email address. The user will receive a login link at this address. Note: the email cannot be changed later. If entered incorrectly, you’ll need to create a new user.
• Password — You can use the auto-generated password or enter your own. The password will be shown to the user upon their first login.
• Comment — Optional. You can add additional information about the user. The comment is visible to the account owner only.
• Avatar — You can optionally upload an avatar for the user. The avatar is visible to the account owner only.

Only the account owner can edit this information and manage access rights.

Projects

Specify which projects the user should have access to:

• All projects — Grants access to all projects within the account.
• Select projects — Grants access to specific projects. You can choose one or more.

Access Permissions

Grant access to specific sections and resources of the account. Click on No access next to a resource and select the appropriate access level:

• Management — Full access to the section, identical to that of the account owner.
• Read only — Allows the user to view the section content but not make changes.
• No access — The user will see a notice that access is restricted, and the content will be hidden.

Granting access to certain sections automatically includes access to related sections. More details here.

After setting all necessary permissions, click Create. 

The new user will appear in the control panel, and they’ll receive an email with a link to log in to the control panel.

Editing Users

You can edit users’ details and permissions in two ways:

• In the Users section — it displays all additional users of the account.

• In Projects → select a project → Users. This shows users with access to that specific project.

To edit a user’s details or permissions, click on the user.

In the Information tab, you can change the name, password, or comment.

When you change the password, Hostman won’t send it to the user. You need to contact the user directly and provide them with the new password. 

In the Rights and access tab, you can modify the user’s access settings.

Users and Projects

In the Projects section, you can:

• View which users have access to a specific project
• Add existing users to a new project
• Add existing users to an existing project
• Edit user information
• Block users
• Remove users from a project
• Remove users from the account entirely

Assigning Users to a New Project

When creating a new project, you can immediately select which users should have access to it.

On the main Projects page, avatars of users assigned to each project will be displayed. Hover over an avatar to see the user's name.

To adjust access settings, click on the project and go to the Users tab. You’ll see a list of all users who have access to this project. 

Click on a user’s row to edit their information or access rights.

You can also add more users or remove users from the project.

To grant a user access to a project:

1. Click Add.
2. Select the users you want to include.
3. Click Save.

To remove a user from a project:

1. Click Add.
2. Remove the user from the list.
3. Click Save.

The user will be removed from the project, but remain on the account.

However, the Delete option will remove the user from the account completely:

Blocking a User

If you want to temporarily restrict a user’s access to the panel, you can block them. This can be done from either the Users or Projects section.

All access settings will be preserved, and after unblocking, the user will regain access according to their existing permissions.

To block a user:

1. Go to Account Settings → Users or to a project → Users.
2. Hover over the user and click the lock icon.
3. Confirm the action.

The user will now appear in the account user list with a blocked status.

If they try to log in, they’ll see a message saying the login or password is incorrect.

You can still edit a blocked user’s information and access rights. Any changes will apply once the user is unblocked.

To unblock the user, click the lock icon again and confirm.

Deleting a User

If you need to temporarily restrict access, consider blocking the user instead of deleting them.

To delete a user:

1. Go to Account Settings → Users or to a project → Users.
2. Hover over the user and click the three-dot menu.
3. Select Delete.
4. Confirm the action.

If the user tries to log in, they will receive a message saying the login or password is incorrect.

You can also delete a user by clicking their name in the list, then clicking the trash icon in the top-right corner.

Working as a User

Here’s a brief overview of how additional account users view the control panel and its sections.

Logging In

After you create a new user, Hostman will send a link to access the control panel to the user email you provided.

On the first login, the system will display the username and password so the user can save their credentials.

After that, users will log in using their email and password.

Management Access Overview

Sections where the user has Management access will appear exactly as they do for the account owner.

The user will be able to perform all actions: create new services, delete existing ones, and modify settings and configurations.

Read Only Access Overview

Sections with Read Only access can be browsed, but the user won’t be able to make changes; all options will be disabled.

Note: Read Only access allows the user to see all information in the section, including passwords. For example, a user with Read Only access to Cloud Servers won’t be able to delete or create servers, but they can connect to existing servers via SSH and perform any operations.

No Access Overview

In sections where the user has No Access permissions, a message will appear indicating insufficient permissions.

• If no services exist in the section, the user will see a standard page with the access limited notice.

• If services exist, the page will prompt the user to contact the account owner to get access:

Account Settings Access

In the Account Settings section, users—regardless of their access level—will be able to view their profile information, and view their authorization history in the Security section.

Users can also enable or disable dark mode. These changes will apply only to that specific user.