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Frequently
Asked Questions

Hostman Cloud

VPS Hosting

What is VPS hosting and how is it different from shared or dedicated hosting?

VPS (Virtual Private Server) hosting gives you dedicated resources on a shared server. It's more secure and powerful than shared hosting but more affordable than a dedicated server.

Why choose VPS server hosting for websites or apps?

VPS hosting offers better performance, security, and control — ideal for medium-traffic websites or apps that outgrow shared hosting.

What resources are included in a typical VPS hosting plan?

Hostman VPS plans range from 1x3.2 GHz CPU, 1 GB RAM, 25 GB NVMe to 8x3.2 GHz CPU, 16 GB RAM, and 320 GB NVMe, all with high-speed performance.

Can I customize my VPS server to match my needs?

Yes, you can upgrade or downgrade CPU, RAM, and storage anytime through the control panel or with help from Hostman support.

How secure is VPS hosting with Hostman?

Hostman uses built-in security testing and bug bounty programs to ensure high protection in VPS cloud environments.

Do I need technical knowledge to manage a VPS server?

No, Hostman offers an easy-to-use control panel and 24/7 expert support to manage your VPS without tech skills.

Can I scale my VPS server plan as my business grows?

Absolutely — easily increase or reduce your VPS resources anytime to match your traffic and performance needs.

What customer support is available for VPS hosting?

Hostman provides 24/7 support via live chat, email, and WhatsApp, plus a full knowledge base with step-by-step tutorials.

Are backups and data recovery included in VPS plans?

Yes, you can automate VPS backups and create snapshots to restore your server at any time if something goes wrong.

Managed Databases

What is a managed database, and why should I consider using one?

Cloud managed database is the ideal solution for storing and managing data. A cloud-based DB helps companies and development teams save time and resources on database administration and maintenance — all of which are taken care of by the Hostman experts.

How does Hostman's managed database service work, and what database systems do you support?

Hostman utilizes cutting-edge high-performance servers and disks to eliminate any risk of data loss. We guarantee 99.99% availability according to the SLA.
Hostman works with all popular DBMSs, and both you and your developers can seamlessly utilize our solutions:

  • MySQL: The most popular relational DBMS from Oracle. Developed under an open-source model.
  • PostgreSQL: An object-relational database management system supported by most UNIX platforms.
  • Redis: A high-performance DBMS that operates on a "key-value" model. Actively used for caching.
  • MongoDB: A classic DBMS oriented towards document storage and supporting JSON queries.
  • Apache Kafka: A message processing system known for its high speed and low latency. Developed under an open-source model.
  • OpenSearch: A system of search and analytics resources for monitoring applications and event logs.
  • ClickHouse: A columnar analytical DBMS that supports queries to a large array of structured data in real-time mode.
  • RabbitMQ: A message broker that implements the Advanced Message Queuing Protocol (AMQP)
Can I easily scale my database resources with Hostman's managed databases?

You can easily add as many resources as needed directly in the administration panel: increase or decrease the number of cores, and expand the disk space. This will not only support a growing project with a robust database but also save resources: you'll only pay for what you actually use. To reduce disk space, create a new database for migration.

Do you offer automated backup and recovery options for managed databases?

Hostman will take care of automatic backup and restoration of sensitive data — just select this service in the control panel. You can create backups manually or automatically on a schedule.

What level of performance can I expect from Hostman's managed database solutions?

Hostman will provide your solution with dedicated resources from high-performance servers. This ensures that your project will have access to the database at maximum speed, without delays due to processing other requests. All the resources you choose within the plan will be exclusively yours!

Is there a minimum commitment period or can I use the service on a pay-as-you-go basis?

Use cloud data on a pay-as-you-go model: with no hidden conditions, restrictions, or penalties. With Hostman, it's easy to pay for the resources you need and avoid overpaying.

How does pricing work for Hostman's managed databases, and are there any hidden fees?

Choose a plan in the panel and pay for the resources you consume. The tariff depends solely on the pre-selected option (type and power of the processor, memory capacity). Hostman has no hidden conditions or requirements for a minimum budget or payment term. You can always opt out and migrate to another service if you wish.

Can I migrate my existing databases to Hostman's managed database service, and what's the process like?

Effortlessly deploy your current database dump in the Hostman cloud using the control panel or API. You can do this yourself or seek support from our specialists — they will assist you free of charge.

What level of technical support and assistance does Hostman provide for managed databases?

The Hostman team consists of experienced administrators and developers. You will always receive the support you expect. We are available 24/7 via chat, email, and phone — and we respond within minutes.

Are there specific use cases or industries where Hostman's managed databases excel?

Hostman is well-suited for any solutions that require fast and high-performance cloud databases, from financial services and gaming to personal data storage.

MySQL

What is MySQL in the cloud?

MySQL in the cloud is a cloud-based database solution that offers all the power of traditional MySQL with the scalability and simplicity of the cloud. With Hostman's cloud MySQL hosting, there's no need for hardware or manual configuration — the cloud database is deployed and managed entirely online.

 

How do I get started with MySQL on your cloud platform?

Sign up via the Hostman dashboard to launch your hosted MySQL database in a few clicks — no system admin skills required. It’s a seamless way to host MySQL databases online.

Which versions of MySQL are supported?

We support the two most popular and reliable versions: MySQL 5.7 and MySQL 8. These are trusted by developers worldwide and are fully optimized for cloud environments — whether you're running a small project or a production-grade application.

What are the performance characteristics of your MySQL hosting service?

Hostman's MySQL databases run on top-tier Intel and AMD servers with lightning-fast NVMe storage. You’ll get data transfer speeds of 100–200 Mbps, and up to 1 Gbps inside private networks — perfect for anything from websites with steady traffic to demanding apps that need high-speed access and stability.

 

Is my hosted MySQL database secure?

Yes. Hostman provides a secure managed MySQL database solution. We use Tier IV data centers with ISO, PCI DSS, and GDPR compliance. Access to your cloud-hosted MySQL database is strictly controlled and customizable.

What tools are available for managing my MySQL database?

You can manage your MySQL cloud database using tools like Adminer or phpMyAdmin, or directly through the Hostman panel where you can monitor performance, manage access, and configure backups.

Can I scale my MySQL cloud hosting resources?

Absolutely. Our cloud SQL for MySQL hosting lets you scale CPU, RAM, and storage dynamically. You only pay for what you use, and scaling is done instantly via the dashboard.

Cloud Servers

What operating systems can I run on a cloud server?

You can deploy popular OS options like Ubuntu, Debian, CentOS, and more in one click from the control panel.

How do I start using a cloud server with Hostman?

Simply register, choose your preferred plan, and launch your server — no technical background needed.

What are the minimum and maximum resources for a cloud server?

Plans range from 1 CPU core with 1 GB RAM to 8 CPU cores and 16 GB RAM, with fast MVNe SSDs and dedicated IPs.

Can I scale my cloud server?

You can Yes, scale your CPU, RAM, and bandwidth anytime through the control panel with hourly billing. add power, bandwidth, and channel width with just a few clicks directly in the control panel. With Hostman, you can enhance all the important characteristics of your server with hourly billing.

How much does a cloud server cost?

Pricing is flexible and billed hourly — you only pay for the resources you use.

Is there a free trial for cloud servers?

Yes, contact support to request a test period and free project migration to the cloud.

How secure are Hostman’s cloud servers?

Servers are hosted in Tier III data centers with DDoS protection, daily backups, and 99.99% uptime.

What support is available for cloud hosting?

24/7 support is available via phone and chat, with fast response times and expert help.

Can I install custom software on a cloud server?

Yes, you have full control to install any OS, software, or custom image.

How is data backed up on Hostman cloud servers?

Hostman provides regular backups and an optional automatic backup service for extra protection.

Is there an SLA for cloud server uptime?

Yes, we guarantee 99.99% uptime under a Service Level Agreement (SLA).

Where are Hostman’s data centers located?

Cloud servers are hosted in reliable Tier III data centers in the EU and the US.

Can I manage multiple servers under one account?

Yes, you can run and manage multiple cloud servers, databases, and VPS instances from one dashboard.

How fast is cloud server deployment?

Servers launch instantly from the control panel, with software installation taking just minutes.

Are monitoring and notifications included?

Yes, server health is monitored 24/7 by experts — you’ll always stay informed and online.

VPS For Rent

What is VPS hosting for rent?

VPS hosting for rent refers to leasing a Virtual Private Server from a hosting provider like Hostman. This service allows users to host websites, applications, or development environments on dedicated virtual servers with guaranteed resources.

How does VPS hosting for rent work?

VPS hosting providers allocate isolated virtual environments on a physical server using virtualization technology. When you rent a VPS, you gain full access to your own virtual server, with dedicated RAM, CPU, storage, and bandwidth, without the cost and maintenance of physical infrastructure. 

What are the advantages of renting a VPS?

Renting a VPS offers several benefits for businesses and developers:

  • Full control over software and configurations

  • Dedicated resources (RAM, CPU, IP) for optimal performance

  • Scalability — easily upgrade or downgrade as your project grows

  • Cost-effectiveness compared to dedicated servers

Improved security over shared hosting environments

Is renting a VPS suitable for businesses of all sizes?

Absolutely. VPS hosting is ideal for startups, small businesses, growing eCommerce stores, and enterprises alike. Whether you're launching a website, managing a SaaS platform, or running resource-heavy applications, renting a VPS gives you the flexibility and power you need.

Can I upgrade or downgrade my VPS rental plan?

Yes. Most hosting providers — including Hostman — offer flexible VPS plans that support dynamic upgrades and downgrades. You can:

  • Add more CPU, RAM, or storage

  • Reduce unused resources to save money

  • Scale on demand without service interruptions

What support options are available for VPS rental customers?

VPS hosting typically comes with 24/7 customer support through:

  • Live chat

  • Email

  • WhatsApp

  • Knowledge base & tutorials

Hostman ensures responsive technical assistance during setup, migration, scaling, or troubleshooting.

Can I install custom software and applications on my rented VPS?

Yes. Renting a VPS means you get root (admin) access, enabling you to:

  • Install your preferred operating system (e.g., Ubuntu, Debian, CentOS)

  • Deploy web servers, databases, and custom stacks

  • Run development tools, bots, or third-party APIs

It’s ideal for advanced users, developers, and agencies needing custom environments.

Is VPS hosting for rent suitable for hosting multiple websites or applications?

Definitely. A single VPS can host:

  • Multiple domains and subdomains

  • Different CMS platforms (WordPress, Joomla, Magento)

  • Staging & production environments

You can use control panels like Plesk or cPanel to easily manage websites, or handle everything via command line.

How do I get started with renting a VPS?

Getting started is easy:

  • Choose a provider like Hostman with global server locations
  • Select a plan based on your traffic, performance, and storage needs
  • Launch your VPS from the provider's dashboard
  • Configure your environment — or request support for migration and setup

Within minutes, your private server will be live and ready for production.

Storage

What is S3 storage?

S3 storage is scalable object storage that stores data in buckets as independent objects, accessible anytime via the internet.

How do I set up S3 storage on Hostman?

Just sign up, go to the S3 section, create a bucket, choose your storage size, and upload files via a simple web interface.

What are the benefits of using Hostman's S3 storage?

You get low prices, free traffic, public/private buckets, SSL, custom domains, and seamless scaling — all with user-friendly controls.

How secure is Hostman's S3 storage?

It uses encryption in transit and at rest, MFA, and security audits to keep your data safe from breaches.

Can I easily scale my S3 storage with Hostman?

Yes, Hostman lets you scale from gigabytes to petabytes instantly, without downtime or complex setup.

How do I manage my S3 storage on Hostman?

Use Hostman’s web interface to create, organize, and monitor your buckets and files in just a few clicks.

What are the costs associated with Hostman's S3 storage?

Prices start at $1 for 10 GB, with 250 GB at just $4 — and no fees for data transfers or bandwidth usage.

How do I transfer data to and from Hostman's S3 storage?

Use the web interface for uploads/downloads or connect with compatible tools for bulk transfers.

What types of data can I store in Hostman's S3 storage?

Store anything from backups, databases, media files, and archives to static websites and personal content.

Does Hostman's S3 storage support data redundancy and backup?

Yes, all data is redundantly stored across multiple locations to ensure durability and availability.

What customer support options are available for Hostman's S3 storage?

You get 24/7 support via live chat, email, WhatsApp, and rich documentation for self-help.

Can I use Hostman's S3 storage for hosting static websites?

Yes, it’s perfect for static sites with custom domains, public buckets, and zero server costs.

How does Hostman's S3 storage handle data retrieval and access times?

Standard storage gives instant access with fast read/write speeds, while archival classes ensure efficient delayed retrieval.

Are there any limits to the amount of data I can store in Hostman's S3 storage?

No limits — you can scale freely as your data grows, without hitting caps or hidden thresholds.

Where is Hostman S3 Object Storage available?

Currently available in New York, with plans to expand to more locations.

PostgreSQL Cloud Hosting

What is PostgreSQL in the context of your cloud service, and how does it differ from other database solutions?

PostgreSQL is one of the most widely used open-source databases, trusted for its reliability, scalability, and strong community support. It’s suitable for everything from small apps to high-load enterprise systems, and it runs efficiently on Hostman’s high-performance cloud infrastructure.

How can I set up and start using PostgreSQL on your cloud platform?

You can launch your PostgreSQL instance directly from the Hostman control panel in just a few clicks. There’s no need for hardware investment or hiring database administrators — you can create, configure, and manage the database yourself, and our team is available to assist with migration if needed.

Which versions of PostgreSQL are supported, and do you plan future updates?

We support the most stable and commonly used PostgreSQL versions — 13, 14, 15, and 16. These versions are regularly updated to ensure compatibility, performance, and security.

What are the performance characteristics of PostgreSQL on your cloud service?

All PostgreSQL databases on Hostman run on modern server-grade hardware, including the latest Intel and AMD CPUs and ultra-fast NVMe SSDs. Network speeds reach 100–200 Mbps, and up to 1 Gbps in private networks, ensuring fast query execution and high responsiveness under load.

How is the security of PostgreSQL ensured, and what encryption and authentication measures are in place?

PostgreSQL on Hostman is hosted in Tier IV data centers and backed by international security standards: ISO, PCI DSS, and GDPR. Access is limited to your authorized team members. PostgreSQL also features MVCC (Multi-Version Concurrency Control), where users work in isolated snapshots until transactions are committed — enhancing both performance and data protection.

What tools are available for managing PostgreSQL databases on your platform?

You can manage PostgreSQL via popular tools like Adminer, or directly in the Hostman control panel, where you can:

  • Monitor load and resource usage,
  • Manage users and permissions,
  • Configure database settings,
  • Enable extensions,
  • Create backups,
  • Change plans and IP access with ease.
Can I scale resources for my PostgreSQL database, and what options are available?

Yes — PostgreSQL databases are fully scalable. You can increase CPU, RAM, and storage at any time through the Hostman dashboard. If you need to scale down to optimize costs, our support team is happy to assist.

How does your cloud service handle backup and recovery for PostgreSQL?

You can create backups manually or schedule automatic backups daily, weekly, or monthly via the Hostman control panel. This ensures your data is protected and can be restored instantly if needed.

How does your support team assist with PostgreSQL-related issues?

Hostman offers 24/7 expert support via live chat, email, and WhatsApp. We respond in minutes — no queues, no waiting for escalations. Our support engineers are ready to resolve PostgreSQL issues quickly and professionally.

App Platform

What is PaaS (Platform as a Service) and how does it compare to other cloud models?

PaaS provides a complete cloud platform for building, testing, and deploying applications—without managing servers or infrastructure. It's more developer-friendly than IaaS and more flexible than SaaS.

What types of applications are best suited for PaaS deployment?

PaaS is ideal for modern web apps, online stores, SaaS platforms, chatbots, APIs, and AI-driven solutions.

Can I connect my existing development tools and workflows to your PaaS?

Yes, Hostman’s PaaS integrates smoothly with your current toolchain and supports popular languages like JavaScript, PHP, and Python—no major migration effort needed.

How secure is Hostman’s PaaS infrastructure?

Hostman’s PaaS offers enterprise-grade security, restricting access to approved developers and ensuring data protection at all stages of development and deployment.

Is Hostman’s PaaS scalable for growing applications or startups?

Absolutely! You can scale CPU, RAM, and other resources on demand, with hourly billing—only pay for what you use.

How does Hostman's PaaS simplify app deployment and DevOps?

With PaaS, you don’t manage servers—just code, deploy, and go. It speeds up release cycles and removes infrastructure headaches.

Which languages and frameworks are supported on your app platform?

Hostman supports Node.js, Vue, Angular, PHP, Python, Java, Scala, and more—giving developers full freedom over tech stack choice.

Can I customize, debug, and manage apps directly in your PaaS environment?

Yes, the platform gives you full control to configure, monitor, debug, and update apps in real-time—perfect for agile teams and rapid development.

General

What is Hostman used for, and what services do you offer?

Hostman is a cloud platform where developers and tech teams can host their solutions: websites, e-commerce stores, web services, applications, games, and more. With Hostman, you have the freedom to choose services, reserve as many resources as you need, and manage them through a user-friendly interface.

Currently, we offer ready-to-go solutions for launching cloud servers and databases, as well as a platform for testing any applications.

 

  • Cloud Servers. Your dedicated computing resources on servers in the USA and the Netherlands. Soon, we'll also be in Singapore, Egypt, and Nigeria. We offer 25+ ready-made setups with pre-installed environments and software for analytics systems, gaming, e-commerce, streaming, and websites of any complexity.

  • Cloud Databases. Instant setup for any popular database management system (DBMS), including MySQL, PostgreSQL, MongoDB, Redis, Apache Kafka, and OpenSearch.

  • Apps. Connect your Github, Gitlab, or Bitbucket and test your websites, services, and applications. No matter what framework are you using—React, Angular, Vue, Next.js, Ember, or any other—we probably support it on our app platform.

Can I have confidence in Hostman to handle my sensitive data and cloud-based applications?

Your data's security is our top priority. Only you will have access to whatever you host with Hostman.

Additionally, we house our servers in Tier IV data centers, representing the pinnacle of reliability available today. Furthermore, all data centers comply with international standards: 

  • ISO: Data center design standards

  • PCI DSS: Payment data processing standards

  • GDPR: EU standards for personal data protection

What are the benefits of using Hostman as my cloud service provider?

User-Friendly. With Hostman, you're in control. Manage your services, infrastructure, and pricing structures all within an intuitive dashboard. Cloud computing has never been this convenient.

 

Great Uptime: Experience peace of mind with 99.99% SLA uptime. Your projects stay live, with no interruptions or unpleasant surprises.

 

Around-the-Clock Support. Our experts are ready to assist and consult at any hour. Encountered a hurdle that requires our intervention? Please don't hesitate to reach out. We're here to help you through every step of the process.

 

How does pricing work for your cloud services?

At Hostman, you pay only for the resources you genuinely use, down to the hour. No hidden fees, no restrictions.

Pricing starts as low as $4 per month, providing you with a single-core processor at 3.2 GHz, 1 GB of RAM, and 25 GB of persistent storage. On the higher end, we offer plans up to $75 per month, which gives you access to 8 cores, 16 GB of RAM, and 320 GB of persistent storage.

For a detailed look at all our pricing tiers, please refer to our comprehensive pricing page.

Do you provide 24/7 customer support for any issues or inquiries?

Yes, our technical specialists are available 24/7, providing continuous support via chat, email, phone, and WhatsApp. We strive to respond to inquiries within minutes, ensuring you're never left stranded. Feel free to reach out for any issue — we're here to assist.

Can I easily scale my resources with Hostman's cloud services?

With Hostman, you can scale your servers instantly and effortlessly, allowing for configuration upsizing or downsizing, and bandwidth adjustments.

Please note: While server disk space can technically only be increased, you have the flexibility to create a new server with less disk space at any time, transfer your project, and delete the old server.

What security measures do you have in place to protect my data in the cloud?

Hostman ensures 99.99% reliability per SLA, guaranteeing server downtime of no more than 52 minutes over a year. Additionally, we house our servers exclusively in Tier IV data centers, which comply with all international security standards.

 

How can I get started with Hostman's cloud services for my business?

Just sign up and select the solution that fits your needs. We have ready-made setups for almost any project: a vast marketplace for ordering servers with pre-installed software, set plans, a flexible configurator, and even resources for custom requests.

If you need any assistance, reach out to our support team. Our specialists are always happy to help, advise on the right solution, and migrate your services to the cloud — for free.

Do you have questions,
comments, or concerns?

Our professionals are available to assist you at any moment,
whether you need help or are just unsure of where to start.
Email us
Hostman's Support